Cylbet Terms and Conditions – Complete Guide to Using the Malaysia Platform

1Introduction & Acceptance of Terms

Cylbet (hereinafter referred to as "Platform", "us" or "cylbet") is an online betting platform operating under a valid licence, providing sports betting, online casino, bingo, fish shooting and a variety of other games to eligible users.

These Terms and Conditions ("Terms") govern all aspects of using the cylbet platform, including account registration, depositing and withdrawing funds, participation in games and betting, use of bonuses and promotions, and all other interactions with cylbet's services.

By accessing or using the cylbet platform via the website, mobile app, or any other medium, you hereby give your full consent to these Terms. If you do not agree with any part of these Terms, you are not permitted to use the cylbet platform.

2Account Eligibility & Registration

To use the cylbet platform, you must meet all of the following eligibility criteria:

• Aged 18 years and above at the time of registration. cylbet does not permit any underage individual to use this platform under any circumstances.
• Reside in a region or country where online wagering is legal and permitted under local laws.
• Have full legal capacity to enter into a binding agreement as stated in these Terms.
• Not included in the list of individuals excluded from gambling due to self-exclusion or authority directive.
• Not an employee, contractor, agent, or representative of cylbet, nor an immediate family member of any such person.

Each player is only permitted to hold one account only at cylbet. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any remaining funds.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and phone number. cylbet reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

3Account & Security

You are fully responsible for maintaining the confidentiality of your cylbet account login details, including your username and password. cylbet recommends that you:

• Use a strong, unique password that is not used on any other platform
• Enable two-factor authentication (2FA) via your account security settings
• Do not share your login credentials with anyone, including family members
• Log out of your account when using a shared device
• Report to cylbet immediately if you suspect your account has been accessed without authorisation

Cylbet will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

4Deposit & Withdrawal of Funds

Cylbet supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay and direct bank transfers to major local banks.

Deposit Terms:

• The minimum deposit limit is MYR 20, depending on the selected payment method
• All deposits must be made from an account registered in the player's name — third-party deposits are not accepted
• Deposit funds will be credited to your cylbet account instantly upon payment confirmation
• Cylbet does not charge any fees for deposits; however, some payment providers may apply charges on their end

Withdrawal Terms:

• The minimum withdrawal limit is MYR 20–50, depending on the withdrawal method
• Withdrawals are processed within 5–15 minutes for local withdrawal methods
• Withdrawals can only be made to the same account used for deposits — no withdrawals to third-party accounts
• Players must complete KYC verification before making their first withdrawal
• Cylbet reserves the right to request additional documentation for withdrawals exceeding certain limits

5Bonuses & Promotions

Cylbet offers a variety of bonuses and promotions to players from time to time. All bonus offers are subject to specific terms stated alongside each offer. The general terms applicable to all cylbet bonuses are as follows:

• Each bonus has specific rollover requirements that must be met before winnings derived from the bonus can be withdrawn
• Unless otherwise stated, the welcome bonus may only be claimed once per new player
• Bonuses may not be used on bets with excessively low odds or in hedging strategies designed to circumvent rollover requirements
• Cylbet reserves the right to cancel related bonuses and wins if any attempt to abuse bonus terms is detected
• Cylbet reserves the right to modify, suspend or terminate any promotion without prior notice
• Bonuses cannot be directly converted to cash without fulfilling the rollover requirements

6General Betting Rules

By using the cylbet betting platform, players agree to comply with the following general rules:

• All confirmed bets are final and cannot be cancelled except under specific technical circumstances acknowledged by cylbet
• Cylbet reserves the right to void or correct betting results in the event of a technical error or significant odds pricing error
• Any form of fraud, collusion, use of automated software (bots), or exploitation of system vulnerabilities is strictly prohibited
• Cylbet reserves the right to restrict or close accounts of players found to be involved in suspicious activities or activities that compromise the integrity of the platform
• Players are responsible for ensuring all bets are placed with genuine wagering intent and not for the purpose of money laundering

7Responsible Gaming

Cylbet takes social responsibility seriously. We believe that betting should be a fun form of entertainment, not a source of stress or problems. As such, cylbet provides several protective tools to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your financial means
• Betting Limit: Limit your total betting amount within a specified time period
• Play Break: Temporarily block your account for anywhere from 24 hours to 1 month
• Self-Exclusion: Option to self-exclude from the platform for 6 months, 1 year, or permanently

Players experiencing gambling-related issues are encouraged to seek help immediately. cylbet works with local Malaysian gambling support organisations to ensure players who need assistance can access it easily.

For more information, please visit the Responsible Gaming us.

8Intellectual Property

All content on the cylbet platform, including but not limited to logos, trademarks, designs, graphics, text, software, source code, databases, and all other materials, is the exclusive property of cylbet or its licensors and is protected by applicable intellectual property laws.

You are not permitted to:

• Copying, reproducing, republishing, or distributing any part of the cylbet platform's content without written permission
• Using cylbet's trade name, logo, or trademarks for commercial purposes without authorisation
• Creating derivative works based on cylbet content without authorisation
• Accessing or attempting to access the platform's source code or database through unauthorised means

9Liability Limits

To the extent permitted by applicable law, cylbet shall not be liable for:

• Any financial losses incurred as a result of betting or gaming activity on the platform
• Service disruptions caused by factors beyond cylbet's control, including third-party technical failures, natural disasters, or internet infrastructure issues
• Indirect, consequential, or special damages arising from the use of or inability to use the platform
• Losses resulting from unauthorised access to your account due to your own negligence

Cylbet makes no guarantee that the platform will operate without interruption or be error-free at all times. However, we are committed to maintaining the highest possible platform uptime and to resolving any technical issues promptly.

10Account Termination & Suspension

Cylbet reserves the right to suspend, restrict or terminate a player's account without prior notice under the following circumstances:

• Violation of any term in this document
• Detection of fraudulent activity, money laundering, or other illegal activities
• Providing false information during registration or the KYC process
• Use of multiple accounts
• Use of automated software or exploitation of technical vulnerabilities
• Inappropriate or threatening behaviour towards cylbet staff

Players may also choose to close their own account at any time by contacting cylbet customer support. Any valid remaining funds in the account will be returned after the appropriate verification process.

11Changes to These Terms

Cylbet reserves the right to modify, add or amend these Terms and Conditions at any time. Material changes will be communicated to players via email or in-app notification at least 7 days before they take effect.

Continued use of the cylbet platform after any changes to the terms take effect will be considered your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the effective date.

12Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, we encourage you to contact the cylbet customer support team. We are ready to help you understand your rights and responsibilities as a cylbet player.

You can reach us via:

• Live Chat: Available on the cylbet app and website, 24 hours a day, 7 days a week
• Email: [email protected] (response time is typically within 2–4 business hours)

For responsible gambling related issues, you may also visit the Responsible Gaming us for additional information and support resources.