Cylbet takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Have questions about your privacy? Contact us via live chat in the cylbet app.
Important Note: This Privacy Policy forms part of the agreement between you and cylbet. By registering or using the cylbet platform, you confirm that you have read and understood how we manage your personal data. If you do not agree with any part of this policy, please discontinue use of the platform.
Cylbet (hereinafter referred to as "we", "the Platform", or "cylbet") respects the privacy of every user on our platform. This Privacy Policy was established to transparently explain how we handle personal information collected when you use the website, mobile app, and all services offered by cylbet.
This policy applies to all registered players and visitors of the cylbet platform, regardless of whether you access it via web browser or mobile app. We operate in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and related data protection laws.
Cylbet is committed to ensuring that your personal data is handled with care, stored securely, and never used for unauthorized purposes without your knowledge. This commitment is not merely a legal obligation — it is a core value we uphold in building trust with our players.
cylbet does not sell, rent, or trade players' personal data to any third party for marketing purposes. This is an absolute commitment we have never compromised.
Cylbet collects various types of information when you register and use the platform. Below is a detailed description of the data types we collect and their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, gender | Account verification & KYC compliance |
| Contact Information | Email address, phone number, residential address | Communication & transaction verification |
| Financial Information | Bank account number, bank name, deposit/withdrawal records | Payment processing & fraud prevention |
| Technical Information | IP address, device type, browser, operating system | Platform security & improvement |
| Activity Information | Betting records, games played, session duration | Responsible gaming & analytics |
| KYC Documents | MyKad copy, passport, proof of address | Identity verification & AML compliance |
We only collect information that is genuinely necessary for legitimate purposes. cylbet does not collect sensitive information such as biometric data or health information unless required by law.
The personal information you provide to cylbet is used exclusively for the following purposes:
You can stop receiving marketing communications at any time by updating your notification settings in your cylbet account or by contacting our customer support.
Cylbet does not sell or trade players' personal data. However, under certain limited circumstances, we may share your information with the following parties:
In all of the above cases, cylbet ensures that parties receiving your data are bound by strict data protection agreements and may only use the information for permitted purposes.
Cylbet will never share your personal data with third parties for their own marketing purposes without your explicit consent. If you receive a communication claiming to be from cylbet but appears suspicious, please contact us immediately.
Cylbet invests heavily in security infrastructure to ensure your personal data is always protected. Among the security measures we have implemented:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. We therefore encourage you to take your own precautions, such as using a strong password and enabling 2FA on your account.
Cylbet uses cookies and similar tracking technologies to enhance the user experience and analyze platform performance. The following are the types of cookies we use:
You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality or experience of using the cylbet platform.
Cylbet retains your personal data for as long as necessary to fulfill the original purpose of collection and comply with relevant legal obligations. Generally:
Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity.
All cylbet data is stored in data centers located in Southeast Asia with full redundancy systems. cylbet does not store Malaysian players' personal data on servers outside this region without equivalent protection.
Under the Malaysia Personal Data Protection Act 2010 and the cylbet Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request immediate correction. Log in to your account or contact support to make changes.
You may request the deletion of your personal data, subject to legal retention obligations applicable to cylbet.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform.
In certain circumstances, you may request that cylbet restrict how we process your data while a dispute is being resolved.
To exercise any of the above rights, contact the cylbet privacy team via live chat in the app or by email at [email protected]. We will process your request within the timeframe required by applicable law.
The cylbet platform is strictly for individuals aged 18 and above. cylbet does not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete such data and close the account in question. If you believe your child or any minor has registered an account on cylbet, please contact us immediately.
Parents and guardians are responsible for ensuring that children in their care do not access the wagering platform. cylbet recommends the use of parental control software on devices shared with children.
Cylbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
The "Updated" date at the top of this page will always reflect the date of the latest version of the Privacy Policy. Your continued use of the cylbet platform after changes take effect will be considered your acceptance of the updated policy.
We recommend that you revisit this page periodically to ensure you remain informed about how cylbet manages your personal data.
Cylbet takes every privacy inquiry and complaint seriously. If you have any concerns, questions, or wish to exercise any of your privacy rights, please contact us through the following channels:
We are committed to responding to all privacy inquiries within 5 business days. For more complex cases such as data access or data deletion requests, processing may take up to 21 business days in accordance with the PDPA 2010.
If you are not satisfied with our response, you have the right to file a complaint with the Malaysian Personal Data Protection Department (PDPD) through their official channels.
More than just a written policy — these are concrete steps we implement every day
All data transmitted between your device and cylbet servers is protected by 256-bit SSL encryption. Sensitive data in our database is further encrypted using a hashing algorithm that cannot be decrypted by any party.
Cylbet has never and will never sell, rent, or trade players' personal data to any party for profit. This is an absolute commitment we have upheld since we began operations in 2019.
The cylbet privacy policy is designed to fully comply with the Malaysia Personal Data Protection Act 2010. We conduct periodic legal reviews to ensure ongoing compliance with the latest legislation.
You have full control over your personal data. Through your account settings, you can update information, manage communication preferences, and exercise your privacy rights with ease.
Cylbet's security and data protection systems are audited by an independent cybersecurity firm every quarter. Audit findings are used for continuous improvements in safeguarding player data.
Cylbet's support team is specially trained to handle privacy-related enquiries. Contact us via live chat and receive a response in under 3 minutes for any concerns about your data.
Over 500,000 Malaysian players have trusted cylbet with their information. Join our community and enjoy a safe, secure, and fully transparent betting experience.